Damage claims hide inside other numbers. A broken item shows up as a replacement shipment, a refund, and sometimes a lost customer. Nobody puts it on a dashboard as a single line.
When brands switch from plastic void fill to paper cushioning, they usually expect damage rates to stay the same. That is not what tends to happen. The reason is not that paper is stronger. It is that coverage becomes more consistent.
With pre-made plastic void fill, the operator decides how much to use on each order. That varies by person and by how busy the line is. The variation is invisible until something breaks.
With the YD20C, the cushioning is cut to a set length. The manual knife keeps the decision with the person packing, but it is a deliberate decision rather than a guess. The item gets the same wrap on a slow Monday as during a Friday rush. Damage usually happens at the weakest point in the wrap, not the average.
The 45cm width helps for mid-size items. Coverage around corners and edges is where protection matters most, and a sheet wide enough to wrap in one pass covers those areas evenly.
Two other factors matter. Paper conforms to irregular shapes rather than sitting flat, so oddly shaped items stay in place. And there is no static, which helps items with delicate finishes.
Aircosan builds these machines at our own facility, with units up to 80cm wide and customizable embossing patterns.
The measurable outcome is not dramatic on any single order. It shows up in the quarterly total: fewer replacements, fewer refunds.